Warning: count(): Parameter must be an array or an object that implements Countable in /customers/6/7/0/ricatech.com/httpd.www/wp-content/plugins/hybrid-composer/index.php on line 803 Faq - Ricatech

Faq


NEED INFORMATION OR HELP?

Can i see the articles beforehand / try out in your showroom?
Yes, at our headquarters in Capelle aan den Ijssel in The Netherlands. You need to make an appointment, you can contact us at sales@ricatech.com.
Do you have a store?
We only have an online store, www.ricatech.com. You can find our producst at some audiostores or recordshops.
Is it possible to pick up my order at your store?
We ship your items to your homeadress for €2,95. (If you prefer to pick them up at our headquarters, it's possible to make an appointment and pay beforehand.)
Is it safe to purchase an item on your website?
Direct payments are made through a highly secure environment. If you wish, you can also pay via a classic transfer.
On the webshop I read that the article is "temporarily out of stock". Can I order still order and how do I know when I can expect my article?
You can contact us at sales@ricatech.com, we can inform you immediately about the planned stock.
Can I order parts for my damaged device?
We have various parts in stock that are not listed in the web shop. Via support@ricatech.com you can inquire whether the required part is in stock. Perhaps we can help you.
Where can I find the manual for my product?
You can download this via this website. Search for the relevant product, here you can find all relevant information, including the manual. Or go to the supportpage, here you can find frequently asked question for your product, manuals and video's.
How long do I have a warranty on your items?
We provide a standard warranty of 2 years.
Where can I go for technical questions?
Consult our support page for this. Here you can search for the specific product and find all questions and answers. You can also find handy support videos here.

My device is defect, but falls outside the warranty period of 2 years. What should I do now?
You can offer the device at our service center for a possible quotation in advance. For this you can follow our defect procedure.

How long is the delivery time?
We send your product as soon as your payment is received by us. Normally your order will be delivered to you within a few days.
What are the shipping costs?
We ship your product for €2,95
Can I track my order?
Coming soon
Can I still change the shipping address?
Unfortunately, it is not possible to change the shipping address after your order has been shipped.
I lost one of my accessories. How can I order a new one?
You can order these through our web shop www.ricatechstore.com. If your accessory is not listed, you can inquire about this via support@ricatech.com.
Do you also have a YouTube channel?
Hell yes! You can find product videos and support videos on our YouTube channel.

How can I reach you by telephone or e-mail?
Ricatech office: 010-4626733 with a choice menu. General questions via mail to info@ricatech.com. Service related and technical questions: support@ricatech.com.
Where can I purchase the Ricatech products?
Via dealers and webshops in various countries inside and outside Europe. Our products can also be ordered via our webshop www.ricatechstore.com. If you can not find a dealer, you can mail us to sales@ricatech.com.
How long does Ricatech already exist?
Ricatech was founded in 2006.
How do I become a dealer?
Admit as a reseller on our reseller page.

I would like to receive a brochure. Is that possible?
Contact us today and let us know how we can be of service.