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all the information you need about return and repair

Dear customer,

Although we do our very best to keep the quality of our products at a high level, it is possible that you have questions about one of our products that you have purchased. In that case, you can rely on our telephone and / or email support and a comprehensive two-year manufacturer's warranty on our entire range. In short, our service team is always there for you!

For questions about one of our products, please follow the steps below:

Step 1 : First read the supplied manual carefully, often you will find an answer to your question here.
If you no longer have the manual available, you can easily download it from our website.
Search for the product after which you will find all relevant information on the product page, including the manuals in various languages.

Step 2 : If you have not found an answer to your question after the above steps,
you can mail to our service team. The mail address is support@ricatech.com Clearly state your question, which product and model number it is, and any other relevant information such as purchase date and where you purchased your product. We will then try to answer your e-mail within 48 hours.

Step 3 : If you find it more pleasant to speak to one of our service staff in person, you can call +31 (0) 10-4626733
available from Monday to Friday from 9:00 am to 5:00 pm. We will be happy to assist you.

Step 4 : Ricatech also offers the possibility to supply spare parts. Think of items such as the jukebox, where it can be very easy to correct a complaint when a cover or button has to be changed. We can send this item to you, so that the device does not need to be returned and you can continue to use your device in the meantime. To request a spare part, you can call or email our service team on +31 (0) 10-4626733, available from Monday to Friday from 9:00 am to 5:00 pm, or support@ricatech.com We help you would like to continue.

Step 5 : Should your product still be replaced, you can consult CE Repair. CE repair is a trusted partner of Ricatech.